Terms of Service

1. Provider and Scope

These Terms of Service (also referred to as "GTC") govern the rights and obligations between Adam Domankuš, sole trader operating under the trade name ZCRM, Slovakia (the "Provider"), and the person or entity ordering services (the "Client").

The Provider offers services in the areas of CRM, AI solutions, automation, digital marketing, and related consulting and implementation (the "Services").

2. Order and Contract Formation

A contract is formed when (i) the Client confirms a written quotation, proposal, or statement of work, or (ii) the parties sign an agreement, or (iii) the Provider confirms the order in writing. The scope of Services is defined by the confirmed quotation or statement of work.

3. Prices, Invoicing, and Payment

Prices are stated in the quotation (or in a price list, if applicable). Unless agreed otherwise, the Provider may invoice 100% upfront. Invoices are due within the payment period stated on the invoice. Late payment may result in suspension of Services.

If the Client requests work outside the agreed scope, the Provider may issue a change request with updated pricing and timeline. Work outside scope starts only after written approval.

4. Client Cooperation

The Client must provide timely and accurate inputs, materials, access credentials, and feedback necessary to deliver the Services. Delays caused by missing inputs or approvals may extend deadlines and/or increase costs.

5. Delivery, Acceptance, and Revisions

Deliverables and timelines are defined in the quotation or statement of work. Unless agreed otherwise, the Client will review deliverables within a reasonable time and either (i) accept them, or (ii) provide a clear list of issues. If no feedback is provided within a reasonable time, the deliverable may be considered accepted.

Revisions, fixes, or support included in the price must be specified in the quotation. Anything outside the agreed revision/support scope is billable.

6. Intellectual Property

Unless agreed otherwise, the Provider grants the Client a non-exclusive license to use deliverables after full payment. The Provider retains ownership of pre-existing tools, templates, libraries, know-how, and reusable components used to deliver the Services.

The Client confirms they have the rights to all materials they provide (e.g., texts, images, data, trademarks) and will indemnify the Provider for claims arising from unlawful materials supplied by the Client.

7. Confidentiality

The Provider will keep confidential the Client's non-public business information received in connection with the Services and will use it only to deliver the Services, unless disclosure is required by law or agreed otherwise.

8. Third-Party Services and Accounts

The Services may involve third-party tools (e.g., hosting, analytics, email platforms, APIs). The Client may be required to accept third-party terms and bear third-party costs. The Provider is not responsible for outages, changes, or limitations caused by third parties.

9. Warranty Disclaimer

The Services are provided on an "as is" and "as available" basis, unless explicitly agreed otherwise in writing. The Provider does not guarantee that the Services will produce a specific business result (e.g., revenue, leads, rankings, or conversions), as outcomes depend on many factors outside the Provider's control.

10. Liability

To the maximum extent permitted by law, the Provider is not liable for indirect damages, loss of profit, loss of data, or business interruption. The Provider's total liability for any claim related to the Services is limited to the total amount paid by the Client for the specific Services giving rise to the claim.

11. Termination

Either party may terminate the contract in writing if the other party materially breaches these Terms and fails to remedy the breach within a reasonable time. If the Client terminates without cause after work has started, the Client must pay for work performed up to the termination date.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic. Any disputes shall be handled by the competent courts of the Slovak Republic, unless mandatory law provides otherwise.

13. Contact

For questions about these Terms, contact:
Email: ZCRM@zairou.dev

14. Changes to these Terms

We may update these Terms from time to time. The latest version will always be published on this page with the effective date updated accordingly.